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Use a Security Code to access Docusign documents When you receive an email inviting you to electronically sign a Docusign document, a 33-character alphanumeric security code appears at the bottom of the email This string of letters and numbers is a unique ID for the document you received Use this code to get the document to sign, save, and print
How do I contact Docusign Customer Support? Select Reset password on Get Support and fill out the form to contact Docusign Support without an account or logging in Create a case from eSignature, IAM, or Docusign Admin Starting March 2025, you can create support cases directly from the Help menu at the top-right corner of your Docusign account
How do I send a Docusign document? Read this article to learn how to send a Docusign document for eSignature, including how to upload the document, add recipients, add the email subject and message, and add signing fields
How do I create a template in Docusign? Streamline your workflow by creating a template Do you find yourself sending the same document over and over? Streamline your workflow by creating a template Templates can range from simple to very complex, but they allow you to create the document once and reuse it as many times as you like Guide: Creating templates Video: Create a Docusign Template
Cancel Your Subscription or Close your Docusign Account Follow these steps to learn how to close or cancel (downgrade to free) your Docusign account subscription as an account administrator If you want to close your account and request a refund, you will need to submit a Support case to complete the process
Change Your Signature - DocuSign Support Center Change your Signature in Your Account You can change an existing signature and initials from your Docusign Account at any time From your Docusign account, select your account icon and select Manage Profile Select Signatures and choose: Edit to display all available signatures Delete to remove an existing signature + Add New to create a new
